Effective Date: July 17, 2024

Overview

Thank you for choosing Image Retouch Services for your professional photo editing needs. We are committed to providing high-quality services and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms and conditions for refunds and returns for our services. Please read this policy carefully to understand your rights and our obligations.

1. General Policy

We strive to deliver excellent service and achieve customer satisfaction. If you are not satisfied with our services, please contact us within 14 days of receiving your edited photos. We will do our best to address your concerns and resolve any issues.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 14 days of receiving the final edited photos.
  • The dissatisfaction must be due to a fault or mistake made by Image Retouch Services, such as a failure to meet the agreed-upon specifications or quality standards.
  • The request must include detailed reasons for the dissatisfaction and, if applicable, visual evidence highlighting the areas of concern.

3. Non-Refundable Services

Certain services and situations are not eligible for a refund, including but not limited to:

  • Services that were completed to the agreed specifications and approved by the client.
  • Minor color adjustments or subjective preferences that differ from the initial request.
  • Any changes or additional requests made after the final delivery that were not part of the original agreement.
  • Services where the client has provided incorrect or misleading information.

4. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email our customer support team at [insert email address] with your order details, including the order number, date of service, and a detailed explanation of the issue.
  2. Review: Our team will review your request and may contact you for further information or clarification.
  3. Resolution: We will evaluate the request and determine if it meets the eligibility criteria for a refund. If approved, we will process the refund to the original payment method within 10 business days.
  4. Feedback: We may also request feedback to understand how we can improve our services.

5. Partial Refunds

In some cases, a partial refund may be granted if only part of the service was unsatisfactory or if the issue can be resolved through a revision rather than a full refund.

6. Revisions and Corrections

We offer free revisions within 14 days of the final delivery if the delivered work does not meet the agreed-upon specifications. Please contact us with your revision request, clearly outlining the required changes. Our team will make the necessary adjustments to ensure your satisfaction.

7. Returns

Since our services involve digital products, returns of physical items are not applicable. If you are dissatisfied with the digital products received, please follow the refund process outlined above.

8. Changes to This Policy

Image Retouch Services reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our procedures and your rights.

9. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

We value your business and aim to provide the highest level of service. Thank you for choosing Image Retouch Services for your photo editing need